Returns and refunds
Cancellation and withdrawal
Contact support to cancel a request before payment. Subject to statutory exceptions, you may withdraw within seven days after receiving a product or contracting for a service, provided you have not used or benefited from it.
Digital vouchers
If a voucher is invalid, previously redeemed or issued for the wrong amount, send the order reference and error details. We verify its status and arrange a replacement or refund as appropriate under your statutory rights. Redemption is considered when evaluating a change-of-mind request.
Website and platform services
Cancellation requests are reviewed against completed work, benefit received and agreed milestones. If delivery differs from the agreed scope, we review it and explain correction or refund options under applicable law.
Requesting a refund
Email zayed1@gmail.com from the order address with your reference and reason. We communicate the review decision and amount. When a refund is due, we return it through the original payment method where possible and confirm the processing date. Posting time depends on the payment provider.